PART C UNITS

BSB40215 Certificate IV in Business


   

Contents

Course units. 

BSBSMB408 Manage personal, family, cultural and business obligations. 

BSBITU402 Develop and use complex spreadsheets. 

BSBWHS401 Implement monitor WHS policies, procedures  programs to meet legislative requirements. 

BSBRSK401 Identify risk and apply risk management processes. 

BSBITU401 Design and develop complex text documents. 

BSBADM405 Organise meetings. 

BSBCMM401 Make a presentation. 

BSBINN301 Promote innovation in a team environment 

BSBMKG413 Promote products and services. 

BSBMKG414 Undertake marketing activities. 

  

COURSE / UNITS

SUMMARY DETAILS

 Full details for each unit are on www.training.gov.au


 Course units

 

Term

 Code

Unit Code

Unit Name

1

BUS01

BSBSMB408

 Manage personal, family, cultural, business obligations

BUS02

BSBITU402

Develop and use complex spreadsheets

2

BUS03

BSBWHS401

Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BUS04

BSBRSK401

Identify risk and apply risk management processes

BUS05

BSBITU401

 Design and develop complex text documents

3

BUS06

BSBADM405

Organise meetings

BUS07

BSBCMM401

 Make a presentation

BUS08

BSBINN301

Promote innovation in a team environment

4

BUS09

BSBMKG413

Promote products and services

BUS10

BSBMKG414

Undertake marketing activities


 BUS01

This unit describes the skills and knowledge required to examine the impact personal, family and cultural obligations have on business operations, and to develop and implement strategies to improve business success. It applies to individuals who operate small or micro businesses. In this role, individuals use analytical skills to identify their own obligations, and interpersonal skills to explain business ideas and issues to others.

ELEMENT

1. Identify personal and business commitments/obligations within family, cultural and community contexts

2. Develop ethical work practices within family, cultural and community contexts

3. Review work practices within family, cultural and community contexts

 Performance Evidence

Evidence of the ability to:

·          undertake a detailed analysis of implications of family, cultural and community obligations and commitments on self, staff and the business

·          clarify a culturally appropriate work ethic and ensure workability of plans and strategies for maintaining this ethic

·          produce plans and strategies addressing negative impacts obligations or commitments may have on the business.

 

BUS02

 This unit describes the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents.

It applies to individuals employed in a range of work environments who require skills in creation of complex spreadsheets to store and retrieve data. They may work as individuals providing administrative support within an enterprise, or may be independently responsible for designing and working with spreadsheets relevant to their own work roles. 

ELEMENT

1. Prepare to develop spreadsheet

2. Develop a linked spreadsheet solution

3. Automate and standardise spreadsheet operation

4. Use spreadsheets

5. Represent numerical data in graphic form

 Performance Evidence

 Evidence of the ability to:

 ·          follow organisational and safe work practices including:

o    ergonomic requirements

o    energy and resource conservation techniques

·          adhere to organisational requirements for:

o    ensuring consistency of style, design and layout

o    saving and printing documents within designated timelines

o    naming and storing documents

·          adhere to identified or task requirements when producing documents including:

o    editing macros and automating some tasks

o    using appropriate templates

o    creating graphs to represent data

·          resolve issues by referring to user documentation and online help

·          use appropriate data storage options

·          evaluate tasks to improve efficiency

·          apply knowledge of functions and features of contemporary computer applications

·          communicate with relevant personnel.


 BUS03

 BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace.

ELEMENT

1. Provide information to the work team about WHS policies and procedures

2. Implement and monitor participation arrangements for managing WHS

3. Implement and monitor organisational procedures for providing WHS training

4. Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks

5. Implement and monitor organisational procedures for maintaining WHS records for the team

Performance Evidence

Evidence of the ability to:

explain clearly and accurately to work team the relevant work health and safety (WHS) information including:

o    WHS legislative and organisational requirements

o    identified hazards and outcomes of risk assessment and control

·          ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language

·          implement and monitor procedures according to organisational and legislative WHS requirements including:

o    consultation and communications to enable team members to participate in managing WHS risks and hazards

o    identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs

o    identifying, reporting and taking action on WHS hazards and risks

o    identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response

o    reporting on the cost of WHS training

o    keeping WHS records

o    analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area.

  

BUS04

This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

ELEMENT

1. Identify risks

2. Analyse and evaluate risks

3. Treat risks

4. Monitor and review effectiveness of risk treatment/s

Performance Evidence

 Evidence of the ability to apply organisational policies, procedures and processes to:

·          identify risks

·          consult with relevant stakeholders to analyse and evaluate risks

·          identify and evaluate control measures

·          develop and implement treatment plans for own area or responsibility

·          refer risks that are beyond own area of responsibility to others

·          maintain risk management documentation.

  

BUS05

 This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software. It applies to individuals who work in a range of business environments and have skills which may be applied in the provision of administrative support within an enterprise, or by technical/knowledge experts responsible for producing their own word processed documents. 

ELEMENT

1. Prepare to produce word processed documents

2. Design complex documents

3. Add complex tables and other data

4. Produce documents

Performance Evidence

 Evidence of the ability to:

 follow organisational and safe work practices including:

o    ergonomic requirements

o    energy and resource conservation techniques

·          adhere to organisational requirements for:

o    producing documents within designated timelines

o    naming and storing documents

·          adhere to task requirements when producing complex documents including:

o    using appropriate styles and layout consistently throughout the document

o    using correct formatting and document structure

·          resolve issues by referring to user documentation and online help

·          use appropriate data storage options

·          apply knowledge of complex operation and functions of industry software applications

·          communicate with relevant personal.

  

BUS06

 This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. It applies to individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.

ELEMENT

1 Make meeting arrangements

2 Prepare and distribute documentation for meetings

3 Record and produce minutes of meeting

 Performance Evidence

Evidence of the ability to:

·          organise a meeting and advise participants accordingly

·          prepare and distribute all documentation required for the meeting

·          take meeting notes which accurately reflect what was discussed during the meeting

·          produce minutes based on own notes providing an accurate account of the meeting

·          circulate copies of meeting minutes within predetermined timeframes.

 BUS07

This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience. This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.

ELEMENT

1 Prepare a presentation

2 Deliver a presentation

3 Review the presentation

Performance Evidence

 Evidence of the ability to:

  • prepare and deliver presentations related to occupation or area of interest which demonstrate the use of:

·         effective presentation strategies and communication principles

·         aids and materials to support the presentation

  • select and implement methods to review the effectiveness of own presentation and document any changes which would improve future presentations.

 BUS08

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team. It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.

ELEMENT

1 Create opportunities to maximise innovation within the team

2 Organise and agree effective ways of working

3 Support and guide colleagues

4 Reflect on how the team is working

Performance Evidence

Evidence of the ability to:

·          apply practices that promote innovation within a team including:

o    modelling open and respectful communications

o    contributing to the make-up and rules of the team

o    planning and scheduling of activities

o    reflecting on activities, feedback and challenges to identity improvement options

·          encourage others to contribute to innovation in the team

·          implement improvements and communicate about them.

 BUS09

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services. It applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

ELEMENT

1. Plan promotional activities

2. Coordinate promotional activities

3. Review and report on promotional activities

Performance Evidence

Evidence of the ability to:

·         identify the context for the promotional activities including:

o    relevant legislation/regulations

o    organisation’s goals, objectives, systems, policies and procedures

o    budget and timelines

o    marketing needs and, if defined, marketing plans

o    objectives of the promotional activities

·         consult with relevant stakeholders to plan promotional activities to meet objectives, budget and timelines

·         coordinate promotional activities including:

o    allocation of personnel, roles and responsibilities

o    sourcing other resources and promotional products as appropriate

o    use of networks and relationships

·         analyse feedback and data to evaluate the effectiveness of planning processes and promotional activities and make recommendations on future directions of promotional activities.

 

BUS10

This unit describes the skills and knowledge required to plan, implement and manage basic marketing and promotional activities. It is a foundation unit covering general and basic marketing and promotional activities that do not require detailed or complex planning or implementation.

It applies to people with no previous experience in marketing. It could be undertaken as part of a broader role of a person in a small enterprise, or as part of a marketing plan for a larger enterprise.

ELEMENT

1 Research marketing information

2 Plan marketing activities

3 Implement marketing activities

4 Review marketing activities

Performance Evidence

Evidence of the ability to:

·          research marketing practices of the organisation

·          plan and implement a marketing activity

·          record activities and processes used in marketing activity

·          review effectiveness of marketing plan.